Thursday, March 6, 2008

Customer (dis)service

Just a thought for all you customer service people out there. If you have a customer asking a question about your product, and they misunderstand something - pricing, description, whatever - even if they grossly misunderstand you, don't laugh at them. I had that happen to me today. The sales rep was showing off the merchandise, and I misunderstood the pricing (in my defense, he had two pricetags on there) and when I asked if the product's price was the lesser of the two, he just outright laughed in my face, saying "For all THIS? Get real!" Safe to say I probly won't ever shop there again.

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